Fulfillment Policy
Last Updated: June 5th, 2025
At Ascent Local, we provide digital marketing services including reputation management, local SEO, business listings optimization, and advertising strategy. This Fulfillment Policy outlines how and when services are delivered once a purchase is made.
Service Delivery Timeline
Once your payment is successfully processed, our team begins onboarding and service setup within 1–3 business days. You’ll receive a confirmation email outlining the next steps and estimated timelines for your specific services.
Scope of Fulfillment
Each service includes clearly defined deliverables as outlined on the service page or in your proposal. Fulfillment may include:
Account setup or audits
Execution of services (e.g. listing creation, review management, SEO implementation)
Ongoing reporting and communication
Delivery timelines vary depending on the complexity and scope of the service.
Payment Security
Your payment information is handled with the highest level of security. We use Stripe to process all payments, ensuring full compliance with PCI DSS (Payment Card Industry Data Security Standards). Our website uses HTTPS encryption to protect your data during transmission, and we do not store any payment information on our servers.
When you make a purchase with Ascent Local, your payment details are securely processed through Stripe’s encrypted system, so you can feel confident that your information is safe.
Communication & Updates
We keep you informed with regular email updates. When necessary, we may also schedule phone or Zoom check-ins during onboarding or project execution.
Privacy Notice
We take your privacy seriously. Any personal information collected during the fulfillment process is securely stored and used solely to provide and improve our services. We do not sell your data. To learn more, please review our Privacy Policy.
Refund Policy
We only offer refunds for services not rendered. All purchases are made at your own risk, and results may vary depending on your industry, competition, and participation.
Clients may request a refund within 14 days after the completion of services for any undelivered portion. In most cases, we will:
Automatically issue a refund, or
Provide a comparable service of equal value at no additional cost.
To request a refund or address a service concern, please contact us directly.
Cancellation Policy
You may cancel your service at any time by calling, texting, or emailing us using the contact information below. All cancellations will take effect at the end of the current billing period.
Please note:
No refunds are issued for cancellations made in the middle of a billing cycle.
All services are month-to-month unless otherwise stated in your signed contract.
Once canceled, no future billing will occur beyond the current month.
Contact Us
If you have questions or need assistance, contact our support team:
📧 support@ascentlocal.com
📞 (470) 231-7166